Regulations eSky Wallet

• § 1.
  Introduction

  1. This document defines the general terms of use the eSky Wallet and the rules for spending the funds accumulated by the User.
  2. eSky is the entity responsible for operating the eSky Wallet.

• § 2.
  Definitions

  1. eSky Wallet - it is an electronic wallet containing funds made available to the User by eSky in the course of the implementation of eSky Services and as a part of promotional campaigns in connection with the services provided by eSky. Funds accumulated in eSky Wallet entitle to make payments for eSky Services.
  2. eSky - eSky.pl Spółka Akcyjna, with headquarters in Katowice (40-265), at ul. Murckowska 14A, registered in the Register of Entrepreneurs kept by the Katowice-Wschód District Court in Katowice, 8th Commercial Division of the National Court Register under the number KRS 0000383663, VAT identification number: 9481987199, REGON 670140736, share capital PLN 1 019 525.60.
  3. User - the person who used the eSky Services received an eSky application form and agreed to use eSky Wallet.
  4. eSky website - a website where eSky is Administrator of the flight Booking System.
  5. eSky Services - flight tickets, flight + hotel packages, service package and online check-in offered through the eSky website, which may be the subject of transactions in using eSky Wallet.
  6. Limit total value of eSky Wallet.
  7. Price of the original transaction - the price paid for the air ticket made via the eSky website, for a flight which was canceled by the airline due to COVID-19 including the service package and online check-in purchased in eSky. Price of the original transaction does not include the Airhelp + service and the purchased insurance.
  8. The price of the original transaction of multi-segment flight purchase - the price paid for the purchase of Airline tickets (for one multi-segment journey), made via the eSky website, for flights which were canceled by the airlines due to COVID-19. The price of the original transaction of multi-segment flight does not include the price for purchased at eSky services i.e. service package, online check-in, Airhelp+ services and purchased insurance.
  9. Airline ticket - shall be understood as a single airline ticket, airline tickets and purchased additional services for an airline ticket provided by airlines as part of a flight, in particular: checked baggage, priority boarding, choice of seating.

• § 3.
  General terms and conditions of the service

  1. eSky within eSky Wallet service allows the User to purchase the eSky Services available on eSky website in the amount equivalent to the Limit under the following conditions:
     • the possibility of repeated use of funds from eSky Wallet while up to the Limit;
     • the option of using eSky Wallet funds to order eSky Services with a value exceeding the Limit - in such a situation the User will be obliged pay for price differences.
  2. During the implementation of eSky Services and as part of promotional campaigns, eSky may provide the User with funds increasing the value of eSky Wallet.
  3. The amount of funds transferred to the User under eSky Wallet will be indicated in the communication sent to the User by eSky.
  4. The value of funds accumulated on eSky Wallet may reduce the value of future transactions of purchase of eSky Services carried out by the User.
  5. Funds obtained as part of eSky Wallet are intended solely to be used to purchase eSky Services.
  6. The funds accumulated in eSky Wallet will be available for use within 24 months (validity period of the funds) from the moment the funds bein g made available to the User by eSky.
  7. Order the eSky Service under eSky Wallet is possible by indicating shared individual electronic voucher number authorizing to use the eSky Service via the Call Center at dedicated phone number: +44 7451275059 or during the booking process on the eSky website.
  8. Only the User may order the eSky Service from the accumulated funds on eSky Wallet, whereby only User can order eSky Services for a third person.
  9. The eSky Wallet can be used in the manner indicated in these Regulations and the Terms and Conditions available on the eSky website.
  10. eSky is not responsible for providing incorrect data by the User that prevents the use of eSky Wallet or eSky Services.

• § 4.
  Conditions for obtaining and rules for using funds transferred to eSky Wallet instead of refunding funds for an Airline ticket

  1. User who has refuse a refund from airline for an Airline ticket for a flight canceled by the airline will receive from eSky funds on eSky Wallet:
     1. choosing an eSky Wallet, a User who has refused a refund for an Airline ticket for a single flight which has been canceled by the airline as a part of eSky Wallet the User will receive funds from eSky in the amount of the Price of the original transaction increased by the amount bonus indicated in the e-mail correspondence received by the User.
     2. choosing eSky Wallet, a User who has refused of a refund for an Air tickets purchased as part of one booking per passenger for a multi-segment flight whose at least one segment has been canceled by the airline under eSky Wallet the User will receive funds from eSky in the amount of The price of the original transaction of multi-segment flight increased by the amount bonus indicated in the e-mail correspondence received by the User.
     3. choosing eSky Wallet, a User who has refused a refund for an Airline ticket that has been canceled by the airline due to its liquidation or bankruptcy, under eSky Wallet the User will receive funds from eSky in the amount of the Price of the original transaction.
  2. Funds for an Airline ticket will be transferred by eSky to eSky Wallet as soon as they are received from the airline.
  3. eSky Wallet will be sent to the User’s e-mail address within 3 business days after positive verification of the User’s e-mail address by eSky. In case of entering an incorrect e-mail address by the User, eSky by phone will contact the User to clarify arisen doubts.
  4. If the User has not used any funds from eSky Wallet (transferred to eSky Wallet in accordance with Chapter IV point 1 point a-c above), then within one month after the 24 months of validity of eSky Wallet, the User may sent request on e-mail address: wallet@esky.com for refund of eSky Wallet value (transferred to eSky Wallet in accordance with Chapter IV point 1 point a-c above). Wherein mentioned value will only correspond to the amount of the refund made by the airline for the Airline ticket for the flight, which has been canceled and will not include the bonus referred to Chapter IV point 1 point a and b above.
  5. If, within one month after the expiry of 24 months of the validity of eSky Wallet, the User will not send a refund request from eSky Wallet(transferred to eSky Wallet in accordance with Chapter IV point 1 point a-c above) referred to in point 4 above, these funds will not be refundable and will be canceled.
  6. When ordering an eSky Service with a value lower than the value of the funds stored in eSky Wallet, the User is not entitled to a refund remaining unused amount.
  7. By choosing the eSky Wallet service, the User waives any refund claims for an Airline ticket for a flight canceled by the airline.
  8. eSky stipulates that funds made available to the User in eSky Wallet instead of reimbursement of an Airline ticket for a flight canceled by the airline may be canceled by eSky if the User receives or has received a refund for an Airline ticket or other benefit (as the equivalent of an unused Airline ticket) directly from the airline or other entity despite a prior refund of the Airline ticket on eSky Wallet.
  9. In the event of cancellation of funds on the terms set out in point 8 above, the User will not have the right to use the canceled funds and his Limit will be reduced by the value of the canceled funds.

• § 5.
  Terms and conditions of using the funds from eSky Wallet as part of promotional campaigns

  1. During the implementation of promotional campaigns, eSky may provide the User with funds increasing the value of eSky Wallet.
  2. The rules of individual promotional campaigns resulting in increasing the value of eSky Wallet will be made available to the User on a durable medium.
  3. Funds obtained as part of eSky Wallet are not subject to payment, unless the detailed terms and conditions of promotional campaigns organized by eSky state otherwise.
  4. Funds transferred to eSky Wallet as part of promotional campaigns are valid only for the time indicated in the terms and conditions of the given promotional campaign. After the validity period has expired, these funds will be canceled and cannot be used. The User cannot withdraw unused funds accumulated in eSky Wallet as part of promotional campaigns.

• § 6.
  Complaints

  • All complaints related to the implementation of eSky Wallet and eSky Services will be considered by eSky in accordance with the complaint procedure set out in the eSky Terms and Conditions available on eSky website.

• § 7.
  Final provisions

  1. eSky shall not be liable if the User loses the document or code from the eSky Wallet electronic carrier, as well as when the code is used eSky Wallet by a third party.
  2. Users by using the eSky Service from eSky Wallet funds are subject to the conditions reservations and tariffs of a given entity directly providing these services.
  3. Any copying, distribution of a document, code from an electronic medium or other form of confirmation of the use of funds accumulated in eSky Wallet, contrary to the intended use is prohibited. eSky informs that any attempts to unlawfully use of eSky Wallet funds will be reported to competent law enforcement authorities.