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Jetstar Airways

Jetstar Airways

Jetstar Airways FAQs

✔️ Where does Jetstar Airways fly to?

Jetstar Airways timetable covers routes from many popular cities. To check the availability of the connections, use eSkyTravel.co.nz search engine.

✔️ When can you buy the cheapest tickets for Jetstar Airways flight?

It is best to buy tickets for Jetstar Airways flight well ahead of time.

✔️ What airlines operate similar routes?

To the cities, to which run Jetstar Airways flights, run also other airlines, and you can find them in eSkyTravel.co.nz search engine.

✔️ Can I book a hotel together with Jetstar Airways flight?

By using eSkyTravel.co.nz search engine you can book a hotel together with the flight under the Flight+Hotel package. Thanks to this your travel will not only be comfortable, but you will also save money thanks to the package discounts.

Find out more about Jetstar Airways

Jetstar Airways baggage: dimensions and weight

At Jetstar Airways, baggage must have specific dimensions and weight, which are indicated in the carrier's regulations.

Jetstar Airways hand baggage: dimensions and weight

Economy class passengers can bring two pieces of hand baggage with a total weight of 7 kg on board. You can also buy additional baggage of 3 kg. Please note that the main hand baggage must fit in the hold, while smaller baggage (handbag, laptop bag) should be hidden under the seat. Hand baggage in business class can weigh 14 kg, and passengers can bring two suitcases and one small additional item on board.

Jetstar Airways checked baggage: dimensions and weight

At Jetstar Airways, checked baggage depends on your class and fare, and the flight route. In business class, the baggage allowance is usually 30 kg (it is possible to buy an additional 10 kg). Economy class and Starter and Flex packages do not qualify for free checked baggage (you can purchase 15 to 40 kg of baggage). Starter Plus package allows you to travel with 20 kg of baggage and purchase an additional 20 kg, while the Starter Max package allows 30 kg of free checked baggage and the option of purchasing 10 kg. It is worth remembering that one suitcase can have a maximum weight of 32 kg. Suitcases with a length or width of more than 1 m are considered large baggage.

What booking classes are available with Jetstar Airways?

At Jetstar Airways, there are usually two booking classes: economic and business. Travelers can also purchase one of the available packages – as part of the economy class, there are Starter, Starter Plus, Starter Max and Flex packages, while the business class includes Business and Business Max packages. Depending on the selected class and package, passengers can count on some additional services. At Jetstar Airways, the business class guarantees a comfortable flight with entertainment and meals included, as well as a larger baggage limit. If you would like to purchase cheap airline tickets at Jetstar Airways, economy class will be more than sufficient. If necessary, passengers can purchase additional services as part of individual packages, e.g. the possibility of choosing a seat on the plane, seats with more legroom, meals, etc.

 

Jetstar Airways online check-in

Check-in at Jetstar Airways is possible in several ways and depends on the flight route. Typically, travellers can check in at the airport before flight or use a faster and free service Jetstar Airways online check-in. When can you check in online?

  • Domestic flights in Australia and New Zealand: from 28 days to 35 minutes before flight (if we have a seat booked) or from 2 days to 35 minutes before flight (when we have not purchased a seat). 
  • Domestic flights in Japan: from 2 days to 35 minutes before flight.
  • Domestic flights in Vietnam: from 2 days to 1h before flight.
  • International flights: if the service is available, passengers can check in between 2 days and 2 hours before flight.

Jetstar Airways aircrafts

The Jetstar Airways fleet consists of over 70 machines adapted to short, medium and long hauls. Airbus A320 and Airbus A321 aircrafts operate flights in Asia, New Zealand and Australia. Bombardier Q300 can carry 50 passengers, which is why this type of aircraft is used for regional flights in New Zealand. In turn, Boeing 787 Dreamliner supports international flights during which business class passengers can take advantage of free on-board entertainment (movies, music, TV, games) or purchase a package that provides access to on-board entertainment in economy class.

What additional services does the Jetstar Airways offer include?

The airline is known for low-cost flights, so individual additional services are usually paid. Business class passengers can count on free entertainment and meals during the flight. The Jetstar Airways economy class menu depends on the flight route and purchased package. Some economy packages include a snack/hot dish and coffee or tea in the ticket price. Passengers can also purchase a special comfort package, i.e. a package with a blanket, eye mask, toothbrush or earplugs. The Jetstar Airways loyalty programme, or Qantas Frequent Flyer, allows you to collect points/miles for flights within certain packages and exchange them for vouchers with the carrier or partner companies. All Jetstar Airways deals are announced by the airline on the website or in newsletters sent by email.

Jetstar Airways headquarters - Melbourne airport

Melbourne Airport, also known as Tullamarine Airport, is located 22 km from the centre of Melbourne. The port was established in 1970 and is the second largest airport in Australia. The complex consists of 4 terminals in between which there runs a free bus. There are numerous shops, cafes, exchange offices, pharmacy, medical point and car rentals at the airport. Travelers can also use the Wi-Fi network. The airport has space for short- and long-term parking. Access to/from Melbourne Airport is provided by buses and taxis. There are numerous hotels offering accommodation in various price ranges in the airport zone.

The Melbourne airport IATA code is MEL.

Reviews

Jetstar AirwaysJetstar Airways
52 reviews
3.4
Staff3.5
Punctuality3.8
Flights network3.8
Ticket prices3.5
Travel comfort3.4
Luggage carriage3.4
Meals2.7
Alexandra

20 April 2024

5.0

Great

Great

Staff5.0
Punctuality5.0
Flights network5.0
Ticket prices5.0
Travel comfort5.0
Luggage carriage5.0
Meals5.0
Hayley

21 February 2020

1.9

Baggage nightmare

All my flights including my return to Sydney flight I’ve had 20kg baggage , arriving at the airport I had to pay 90 dollars for my excess baggage plus then an extra $65 at the gate , surely there could of been some consideration the fact I’d already paid $90 ! For a 45 min $60 dollar flight

Staff1.0
Punctuality1.0
Flights network1.0
Ticket prices5.0
Travel comfort4.0
Luggage carriage1.0
Meals1.0
Jillian

5 February 2020

1.3

Horrible.

The line was over and hour long. Was only allowed to check a 15kg bag and had to pay ¥7500 because my bag was 20kg. Who would check a bag that is only 15 kg?! That is the size of a carry-on!!! I will never fly Jetstar again!

Staff3.0
Punctuality1.0
Flights network1.0
Ticket prices1.0
Travel comfort1.0
Luggage carriage1.0
Meals1.0
Bruce

28 January 2020

3.8

Jet star from Queenstown to Auckland

No problems. All fine

Staff4.0
Punctuality5.0
Flights network5.0
Ticket prices3.0
Travel comfort4.0
Luggage carriage4.0
Meals1.0
Tatijana

26 January 2020

4.9

Easy and pleasant!

Staff5.0
Punctuality5.0
Flights network5.0
Ticket prices4.0
Travel comfort5.0
Luggage carriage5.0
Anne

14 January 2020

1.6

Our flight has been cancelled due to high winds. Even if I totally understand that Jetstar has nothing to do with this, the management of the announcement and rescheduling of the trip was really poor.

Staff3.0
Punctuality1.0
Flights network1.0
Ticket prices4.0
Travel comfort1.0
Luggage carriage1.0
Meals1.0
Lian

6 December 2019

1.0

Had no cancel our flight because a 11h delay ans book another one ourselves. They just gave us some vauchers for food. Really disappointed. They said we will get a full refund. Hope it's true.

Judith

5 December 2019

3.0

Syd to Ballina and back

To Ballina was excellent but cancellation of flight back disappointed. Need back up procedures for these situations

Michael

1 December 2019

1.0

check in a nightmare

luis

26 November 2019

3.1

Better staff

The staff on my flight stode down the back of the plain a giggled and told stories the hole flight like little girls and where very loud

Staff1.0
Punctuality5.0
Flights network5.0
Ticket prices3.0
Travel comfort3.0
Luggage carriage2.0
Meals1.0

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